Create a Better Sydney Zoo Competition Terms and Conditions

Item 1
Competition Name Create a better Sydney Zoo survey competition

Item 2
Competition Type Game of Chance

Item 3
Permit N/A prize value for the promotion exceeds $10,000

Item 4
Promoter The promoter is Sydney Zoo Pty Limited ABN 55 168 970 090 of 700 Great Western Highway, Bungarribee, NSW 2767

Item 5

Item 6
Time and Date All times and dates specified in these Terms and Conditions are times and dates in Sydney, which may be Australian Eastern Standard Time (“AEST”) or Australian Eastern Daylight Time (“AEDT”) depending on the date.

Item 7
Entry Restrictions (i) Entrants must be 14 years of age or over to be eligible. (ii) Entrants must be residents of Australia. (iii) Entrants must not be a Sydney Zoo employee or an immediate family member of a Sydney Zoo or (or an employee of any entity or agency associated with the competition).

Item 8
Method of Entry
Entrants must complete the following method of entry:
1. Fill out the survey sent via email 

Item 9
Competition Entry Opens
Thursday 11th April 2024 9:00am

Item 10
Competition Entry Closes
Sunday 28th April 2024 5:00pm

Item 11
Competition Judged
The winners will be drawn from Wednesday 1st May 2024 9:00am

Item 12
Drawing Details
All individuals who complete the survey will go into a random draw to determine the competition winner.

Item 13
Notification Date
The Prize winner will be notified by email outlined in Item 14 by Friday 3rd May 5:00pm

Item 14
Notification Method
The Prize winner will be notified by email. It is the responsibility of each entrant to ensure that the details in their entry are correct and no responsibility will be taken by Sydney Zoo for any incorrect or out of date information. Entrants must be contactable via email.

Item 15
Draw Publication Details
N/A for this competition

Item 16
Prize Details
There will be ten (10) encounter vouchers for Sydney Zoo at the value of $300 each. All participants must adhere to the Sydney Zoo Encounters Terms and Conditions outlined here:

Item 17
Unclaimed Prize Draw
N/A for this competition

Item 18
Special Conditions

  1. Employees of the Promoter, its agencies, affiliate businesses and other entities in association with this Promotion together with their immediate families and members of the household of those persons are not eligible to enter.
  2. Entrants may enter the competition once. Any attempt to enter multiple times will result in the last submitted entry being accepted and all prior entries being made void.
  3. The promoter reserves the right to cancel any ticket or prize if any attempts are made to misuse it.
  4. Please check the classification of the prize before redeeming it. Prizes are not transferable or exchangeable and cannot be taken as cash.
  5. If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification.
  6. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms or who tampers with the entry process. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  7. The Promoter reserve the right, at any time, to refuse to accept any entry or remove any entry that it deems, in their absolute discretion, to be dangerous, obscene, offensive, inappropriate, or infringing upon the rights of any third party. Determination of the appropriateness and acceptance of any entry is at the sole discretion of the Promoter, including as a result of breaching these Terms.
  8. If the Promoter reasonably believes that an entrant has infringed the intellectual property of any third party or not adhered to these Terms, that entrant will be disqualified without notice and their entry/entries removed from the Promotion.
  9. By entering this Promotion, each entrant consents to their entry (including but not limited to their name) being used in any feature created by the Promoters. The Promoters are entitled to use any such feature for any purposes at its discretion, including for any future promotion, marketing and publicity purposes in any form of media. Features may appear in/on the Promoters’ media and/or on media owned or controlled by the Promoters. As a condition of accepting a prize, winners must sign any legal documentation as and in the form required by the Promoters in their absolute discretion, including but not limited to a legal release and indemnity form.
  10. By entering this promotion and selecting ‘I subscribe to receive regular updates’ each entrant is giving their consent to receive communications via email from Sydney Zoo.
  11. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  12. In the event of any unforeseen events or an act of God, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion.
  13. For the purposes of the Prize, the winner’s parent/guardian must be aged over 18 years of age.
  14. The Promoter reserves the right to seek parent permission to sign a release or waiver to participate in the Prize.
  15. All expenses incurred in relation to enjoyment of any prize are the responsibility of the winners. The claiming and collection of prizes by the winner will be subject to verification checks at the absolute discretion of the Promoter.
  16. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after the receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.
  17. The collection, use and disclosure of personal information otherwise provided in connection with this Promotion is governed by the Sydney Zoo Privacy Policy available at
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All encounter participants must:

Please note: your booking is not confirmed until the indemnity form is signed.

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