Sydney Zoo is the premier wildlife experience in Western Sydney, offering trade partners and their clients the ideal immersive koala encounter and up-close Australian native experience. 


With our media library, resources, and more, everything to meet your business needs is all in one place. Plus, our Trade Booking Portal has made it easier than ever to create and manage your bookings.

Thanks so much for the opportunity to visit Sydney Zoo over the weekend. I didn’t realise how much there was to see!! I easily spent a few hours making my way around all the enclosures.
The Bungarribee Wildlife Experience was quite impressive!! Love the fact the Kangaroos were free roaming. I think our international guest would really enjoy that. Some of them even came over to say hello.

Josh Akel | Product Manager, Goway Inbound Travel



Meet one of our Australia's adorable animal icons.

  • FREE entry to Koala trail
  • Get up close to a Koala and our skilled photographers will capture the moment
  • Bring home a piece of Australia with two stunning 6x4 photos of your Koala encounter, beautifully printed.
    $15.00 per photo (up to 2 persons)

    Sydney Zoo adheres to ZAA encounter guidelines

    Explore the world's oldest living culture through art, history and more.

  • Presented by Aboriginal Guide
  • Learn about art, traditional tools and weapons, and how Australian animals play a part in Aboriginal culture

    Enjoy an exclusive, behind-the-scenes experience with our native species.

  • Informative tour with a Sydney Zoo keeper
  • Photo opportunity with a koala
  • Native reptile encounter and photo opportunity
  • Walking cultural talk with our Aboriginal guides
  • Trade Booking Portal

    Use our Trade Booking Portal to manage your online account, make new bookings and view rates.

    Media Library

    Search and download license-free, Sydney Zoo photos and videos.


    We offer competitive nett rates for Inbound Tour Operators, exclusive packages, and more.


    View and download account application documents, brochures, forms and guides. 

    Sydney Zoo's Bungarribee Wildlife Experience

    Our trade partners

    AGENT TESTimonials

    The food was one of the best we had in Australia, especially the efforts put in by the team for Indian-style sweets and samosas!

    Saragam Shah
    Travel Designer 
    ATD Travel Journeys 
    DNSW Focus on India 2023 Famil

    We LOVED Sydney Zoo, thank you so much for setting up the site inspection.

    From the minute we arrived we knew what a great option it would be for our guests and the service we received from not only Stephanie & Sara but the other staff we encountered was amazing.

    The guests had such a wonderful time, and our guides truly loved the experience. Our guides are all local to Sydney however quite a few of them had not been out to the zoo.  The feedback has been great, and all your staff are truly amazing, so warm, friendly, and knowledgeable. You really do need to be commended on your customer service; it is outstanding.

    Claire Winn
    Executive General Manager 
    ID Events Australia

    I would like to express to you what a great time my family and I had at Sydney Zoo.

    From the moment I arrived I knew I was somewhere quite different. It is absolutely amazing.

    The staff were informative and it definitely helped our team have a better understanding of your product and its location. 

    The food was delicious! of course and offering the ferris wheel ride.

    Marzia Sensio
    Operations Specialists – Famils & Projects
    Goway Inbound

    We had a ball! Our visitors really engaged with the Zoo and the Australian section in particular which was the whole reason for going. The Zoo was exceptionally clean, staff excellent, very knowledgeable and willing to chat about their particular field of expertise.

    Faye Post
    Blue Mountains Friendship Force

    It was a great insight and first-hand experience to see & experience this wonderful excursion at Sydney Zoo.

    Chetan Gupta
    Aussie Grand Tours

    Thank you very much to giving us such an awesome opportunity with such a short notice.  We are very impressed and very much enjoyed ourselves at Sydney Zoo. Location is very good, just on the way to Blue Mountain.

    Open atmospheria, friendly staff, flat, easy walk in the park and lots to see.  Koala Photo (Selfie) was another great experience.  Unfortunately, we are not able to touch due to NSW law.  But we didn’t expect we could get very close to the koala and take a photo.

    Japanese Department
    Goway Inbound Travel

    I just wanted to thank you and your team for a great day today. The zoo is really well set up and we were quite impressed. I’d be keen to work out how we could incorporate it into our day trips.

    Sam Collins
    Kangarrific Tours

    I thoroughly enjoyed the experience at Sydney ZOO, the animals were on show while we were touring yesterday. From moving, gliding, parading was just awesome & exciting to see.

    Sunny Togiavalu
    Sheraton Grand Sydney Hyde Park

    My group is young at heart they loved Sydney Zoo. We will send you more in 2023. Thank you for your support.

    Vicky Baikloy
    Reservations South East Asia Team
    APSE Tours

    Our guests from Amway Vietnam thoroughly enjoyed their visit to Sydney Zoo and thank you to the team for being so lovely and easy to work with in the lead-up – we really appreciate the responsiveness and all your staff are so excellent, it really stands out.

    Laura Pressley, Senior Event Manager, ID Events Australia

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    Important Information

    All encounter participants must:

    Please note: your booking is not confirmed until the indemnity form is signed.

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