Sydney Zoo is the premier wildlife experience in Western Sydney, offering trade partners and their clients the ideal immersive koala encounter and up-close Australian native experience. 


With our media library, resources, and more, everything to meet your business needs is all in one place. Plus, our Trade Booking Portal has made it easier than ever to create and manage your bookings.



Meet one of our favourite furry Aussie icons.

  • FREE entry to Koala trail
  • Take photos using your own camera or phone
  • Souvenir upgrade photo option available

    Sydney Zoo adheres to ZAA encounter guidelines

    Explore the world's oldest living culture through art, history and more.

  • Presented by Aboriginal Guide
  • Learn about art, traditional tools and weapons, and how Australian animals play a part in Aboriginal culture

    Enjoy an exclusive, behind-the-scenes experience with our native species.

  • Informative tour with a Sydney Zoo keeper
  • Photo opportunity with a koala
  • Native reptile encounter and photo opportunity
  • Walking cultural talk with our Aboriginal guides
  • Trade Booking Portal

    Use our Trade Booking Portal to manage your online account, make new bookings and view rates.

    Media Library

    Search and download license-free, Sydney Zoo photos and videos.


    We offer competitive nett rates for Inbound Tour Operators, exclusive packages, and more.


    View and download account application documents, brochures, forms and guides. 

    Sydney Zoo's Bungarribee Wildlife Experience

    Our trade partners

    AGENT TESTimonials

    We LOVED Sydney Zoo, thank you so much for setting up the site inspection.

    From the minute we arrived we knew what a great option it would be for our guests and the service we received from not only Stephanie & Sara but the other staff we  encountered was amazing.

    The guests had such a wonderful time, and our guides truly loved the experience. Our guides are all local to Sydney however quite a few of them had not been out to the zoo.  The feedback has been great, and all your staff are truly amazing, so warm, friendly, and knowledgeable. You really do need to be commended on your customer service; it is outstanding.

    Claire Winn
    Executive General Manager 
    ID Events Australia

    I just wanted to thank you and your team for a great day today. The zoo is really well set up and we were quite impressed. I’d be keen to work out how we could incorporate it into our day trips.

    Sam Collins
    Kangarrific Tours

    My group is young at heart they loved Sydney Zoo.

    We will send you more in 2023. Thank you for your support.

    Vicky Baikloy
    Reservations South East Asia Team
    APSE Tours

    I would like to express to you what a great time my family and I had at Sydney Zoo.

    From the moment I arrived I knew I was somewhere quite different. It is absolutely amazing.

    The staff were informative and it definitely helped our team have a better understanding of your product and its location. 

    The food was delicious! of course and offering the ferris wheel ride.

    Marzia Sensio
    Operations Specialists – Famils & Projects
    Goway Inbound

    Our guests from Amway Vietnam thoroughly enjoyed their visit to Sydney Zoo and thank you to the team for being so lovely and easy to work with in the lead up – we really appreciate the responsiveness and all your staff are so excellent, it really stands out.

    Laura Pressley
    Senior Event Manager 
    ID Events Australia

    It was a great insight and first-hand experience to see & experience this wonderful excursion at Sydney Zoo.

    Chetan Gupta
    Aussie Grand Tours

    Thank you very much to giving us such an awesome opportunity with such a short notice.  We are very impressed and very much enjoyed ourselves at Sydney Zoo. Location is very good, just on the way to Blue Mountain.

    Open atmospheria, friendly staff, flat, easy walk in the park and lots to see.  Koala Photo (Selfie) was another great experience.  Unfortunately, we are not able to touch due to NSW law.  But we didn’t expect we could get very close to the koala and take a photo.

    Japanese Department
    Goway Inbound

    I thoroughly enjoyed the experience at Sydney ZOO, the animals were on show while we were touring yesterday. From moving, gliding, parading was just awesome & exciting to see.

    Sunny Togiavalu
    Sheraton Grand Sydney Hyde Park

    We had a ball! Our visitors really engaged with the Zoo and the Australian section in particular which was the whole reason for going. The Zoo was exceptionally clean, staff excellent, very knowledgeable and willing to chat about their particular field of expertise.

    Faye Post
    Blue Mountains Friendship Force

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    Important Information

    All encounter participants must:

    Please note: your booking is not confirmed until the indemnity form is signed.

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