Do you offer group discounts, and what is the minimum group size to qualify?
Yes, Sydney Zoo offers group discounts for a minimum of 15 paid visitor entries.
How do I make a group booking enquiry?
Please send your enquiry through to tickets@sydneyzoo.com
Can group bookings be invoiced rather than paid upfront?
Yes, they can. However, please note that invoice payments have a strict no refunds policy for any group members unable to attend on the date of visit. Payment is also required at least 7 days prior to booking date and a remittance must be sent to tickets@sydneyzoo.com
Is there a dedicated group sales coordinator I can speak with?
Our Contact Centre Team will be able to assist you with all of your enquiries should you not be able to find your answer on our website. Please call (02)7202 2560 to speak to a team member.
Can I book a mix of adult and child tickets in a single group booking?
Yes, of course! We also offer Concession prices for group bookings.
Are there special rates for seniors, concession holders, or carers within a group?
Yes, please contact tickets@sydneyzoo.com, we have Senior packages for 10 or more paying Seniors. Click here to learn more about our Senior packages.
Can groups arrange a self-guided visit, or is a facilitated experience recommended?
Group bookings are self guided only, we currently do not offer personalised tours for standard groups.
Is there a reserved entry time or dedicated entry point for large groups?
Groups can arrive at any time from 9am up until 1 hour from close. All visitors purchased under a group rate must all arrive and enter together. Please present to the Groups check in desk on arrival.
What is the cancellation and rescheduling policy for group bookings?
While refunds are not available for group bookings, you can reschedule your visit. Please notify our Contact Centre prior to visit date.
Can I hold a group booking reservation while I confirm final numbers?
We do not require tentative bookings.
Are there group packages that include food and beverage or animal experiences?
Yes, please contact tickets@sydneyzoo.com to discuss available options.
Do you offer discounted rates for not-for-profit, community, or charity groups?
Our group booking rates are at a discounted rate already, we do not offer further discounts.
Can corporate groups arrange a private or after-hours visit?
Yes, please visit https://sydneyzoo.com/functions for more information or get in contact with our events team at events@sydneyzoo.com
Is there a limit to how large a group can be for a single visit day?
Our capacity is quite large in Zoo and with over 1000 car spots we encourage carpooling for groups larger than 3,000 people where possible.
How do I distribute tickets to a large group once a booking is confirmed?
We can assist to set up a check in point with guest lists if needed. Please speak to our Contact Centre for further information on (02) 7202 2560
Can group bookings be made for specific seasonal events like GLOW or Ice Age?
For our daytime activations we offer group bookings, however we only offer GLOW group bookings to limited groups. Please email tickets@sydneyzoo.com with your requirements.
Are there group-friendly facilities on-site such as large meeting areas or covered spaces?
Yes, there are covered spaces and large areas for groups to meet. Some spaces do require a hire fee so please check with our Contact Centre at tickets@sydneyzoo.com
Is there bus/ coach parking?
Yes, we have a designated drop off/pick up zone at the entrance and parking for coaches in our car park.
