Please note this encounter time is subject to change due to exhibit maintenance.

• Encounter booking does not include zoo entry. A member return booking or online day ticket is required.
  
• Minimum age of 5 years old. All children must be comfortable in the presence of animals. 
• Camel encounters are held once per day at 12:00pm for a maximum group size of 20.
• Children aged 5 – 11 years MUST have an accompanying adult present inside the encounter area whilst participating in the encounter to assist with feeding and for safety purposes. This adult does not have to pay, but they are also not able to directly feed the animals themselves. 
• Children aged 12 – 15 years can participate in the encounter alone, however, a supervising adult must be present and in the direct vicinity of the encounter area.
• Encounter bookings are non-refundable. Any changes to your booking must be made at least 7 days prior to your visit date. Please call us on 02 7202 2560
• This encounter is suitable for wheelchair and walker use, however our Visitor Experience team will need to be advised prior to finalising your online booking on 02 7202 2560. 
• Please check in at the information desk at the zoo entrance at least 30 minutes prior to your scheduled encounter time. Encounters go ahead on time as scheduled.
• The encounter runs in all weather conditions. We recommend wet weather attire on wet days. Sydney Zoo reserves the right to cancel the encounter in extreme weather conditions. A reschedule date will be offered based on availability. 
• Sydney Zoo reserves the right to cancel the encounter for any unseen circumstances. A reschedule date will be offered based on availability. 
• Clothing requirements: For your comfort and safety, please wear enclosed footwear suitable for varied surfaces and to provide safety in the habitat. Visually ostentatious garments (i.e. costumes, novelty hats, etc.) are not permitted. Upon check-in, staff will be required to sight the shoes worn to ensure visitor safety for the duration of the animal encounter.
• Please note that any visitors who have been impacted by government health warnings (eg recent contraction of Covid-19 or Foot and Mouth disease) are required to contact our Visitor Experience team on 02 7202 2560 prior to booking.