Find answers to our most commonly asked questions.

Open every day.

All tickets (including membership visits) must be pre-purchased online. Read more here.

What are your ticket prices?
See our ticket pricing page for more information.

Why do I have to choose a visit date and arrival time?
We are limiting numbers by day (capacity limits include daily member limits) and at each session to avoid excessive crowding, and to guarantee everyone has an amazing day out at our zoo.

What does arrival time mean?
The arrival time you select is the time you should arrive at the zoo between. There are no limits on how long you stay at the zoo once you arrive.

How can I change or reschedule my visit date?
Easy! You can reschedule up until 11.59pm the day before your visit date. Simply click here and enter your name and the reservation number from your email and select another available visit date.

Do you offer concession tickets?
We offer concession rates for the following:

  • Full-time students (with photo ID showing a valid date or ability to login to school intranet to show current registration)
  • Pension Card holders
  • Seniors Card holders
  • Health Care Card holders
  • Visitors over the age of 65 (with drivers licence or passport)

Valid identification must be provided at the ticket desk or express entry on arrival. Photo ID may also be required. Please have your cards ready for easy entry. These discounts are only available to the card holder, all other visitors (including other names on the card) will pay regular ticket prices.

I am a carer, do I get discounted entry?
We accept the companion card which grants free entry for carers if a concession ticket is purchased for the person being cared for.

Can i buy a gift voucher?
If you want the perfect gift idea, buy a membership and give the gift of unlimited entry to the zoo! Just choose a visit date (don’t worry, this can be rescheduled at any time!) and enter the details of your gift recipients.

How do I become a member?
Simply buy a membership online and enjoy all the benefits our members will receive. All Sydney Zoo members receive unlimited, express entry, 10% off food and beverage items, 10% off retail shop purchases, exclusive invites to events, FREE parking and no joining fee.

When does my membership start?
Your membership starts from the day you purchase your membership.

Will I receive a member card in the mail?
Our memberships are plastic free to help the environment! On your first visit you can present your booking confirmation email and for future visits you can show the digital member ticket in the member’s portal. This single barcode gives access to all members on your membership. Feel free to take a screenshot on your phone to keep it handy.

What sort of photo do I need to upload?
We recommend a passport/ portrait style photo for each individual member on the membership. Please refer to photo reference guidelines in the member portal.

What if I’ve lost my booking confirmation email?
You can access your member pass anytime by signing in to the member portal.

Do I need to book future visits?
We are limiting numbers by day (capacity limits include daily member limits) and at each session to avoid excessive crowding. This means that you’ll need to re-book future visits online in the member portal to ensure your spot and guarantee you have a great day out.

How do I edit my account details?
Simply log in to the member portal to update photos, member details and your payment details.

How can I change my visit date?
Easy! Simply click here and enter your name and the reservation number from your email. Then simply select another available visit date.

I chose to pay monthly, when will my next monthly debit happen?
Your next debit will occur 30 days after your initial purchase date.

How do I renew my membership?
All primary account holders will receive a notification via email and the member portal 30 days out from the Membership expiry date. Simply log in to your member portal during the last 30 days of your current membership and follow the prompts to renew.

Why have you increased the price of memberships?
Our Grand Opening special pricing promotion has now ended. Our annual membership represents great value and includes benefits like unlimited entry, FREE parking, 10% off food and retail purchases and exclusive member events and offers.

Why have you stopped the option to pay a membership monthly?
The option to pay monthly was part of our Grand Opening pricing promotion and has now ended. We still offer our annual memberships for a simple one-off payment so you can continue to enjoy all the benefits of being a Sydney Zoo member including unlimited entry, FREE parking, 10% off food and retail purchases and exclusive member events and offers.

When will my renewed membership take effect?
Your renewed membership will take effect from the date of purchase. Any days remaining on your current membership will be added.

What happens if I do nothing?
If you do not renew your membership, you will still be able to visit Sydney Zoo and enjoy your member benefits until your membership period has ended (you can check this date in the member portal on your Digital Ticket). Your membership will then become inactive.

How do I cancel?
There is no need to cancel, simply do not renew your membership and it will become inactive after your membership period has passed.

How do I add or remove someone from my membership?
Please email members@sydneyzoo.com and one of our friendly team members will assist you.

My infant has now become a child, how can I update my membership?
Our system will automatically recognise your child’s birthday and upgrade them to a child during the membership renewal process. If you have any questions, please email our friendly team at members@sydneyzoo.com.

My child turns 3 during the new membership period, should I purchase an infant or child membership?
The membership should be purchased based on your infant’s current age. This will be valid for the whole year. Next time your membership is up for renewal the age of your child will be assessed and the correct membership type will be offered.

My child turns 16 during the new membership period, should I purchase child or adult membership?
The membership should be purchased based on your child’s current age. This will be valid for the whole year. Next time your membership is up for renewal the age of your child will be assessed and the correct membership type will be offered.

When will my card be charged?
Your card will be charged on the day you renew your membership. Any days remaining on your current membership will be added to your new membership.

Can I add another member later?
You are welcome to purchase additional memberships on SydneyZoo.com but we cannot add members to an existing membership at a later date. If you need to change the names or setup of your existing membership, please contact us before renewing.

Are memberships transferable?
Memberships are not transferable. If you need to change the names or setup of your existing membership, please contact us before renewing.

Why do you securely store my credit card details?
We securely encrypt your payment details for the purpose of annual rebilling, as per the membership terms and conditions. You can delete your payment details via the Member portal at any time, which will cancel future automatic membership renewals.

Can I use a gift voucher to pay for my new membership?
Yes! Simply log in to the member portal and follow the prompts to renew. You can then add your gift voucher code to the cart at checkout.

We’re accepting Dine & Discover NSW vouchers! For information on how to redeem your vouchers, click here.

Where can I purchase a Sydney Zoo gift voucher?
Gift Vouchers are available for purchase online at sydneyzoo.com.

What gift voucher types are available?
You can choose from a range of individual or family day tickets or individual or family memberships. Gift voucher recipients can redeem the value of their gift voucher for any ticket type online, or instore on food, drink or zoo shop purchases.

Can I purchase more than one gift voucher?
You can purchase multiple gift vouchers in one transaction. Just add the gift vouchers you want to purchase to your cart and complete your transaction. You will receive a separate email gift voucher for each ticket type you have purchased.

How do I redeem my gift voucher?
Go to sydneyzoo.com, choose a day ticket or membership, then enter your gift voucher code in the voucher field at the checkout. You can also scan the QR code from your gift voucher instore at our restaurant, cafes or zoo shop to redeem on food, drink or retail items.

Can I redeem more than one gift voucher code in an online transaction?
Yes, just enter your gift voucher codes into the voucher field at the checkout.

Can I use a gift voucher to buy tickets at the zoo information desk?
Gift vouchers can only be used to purchase day tickets or memberships online.

Can I use a gift voucher to buy an encounter?
Yes, you can use your gift voucher to buy an encounter. Please call us on 02 7202 2560 to book in advance as our encounters are very popular.

Can I swap my voucher for another ticket type?
Regardless of the type of gift voucher you have received, you can redeem the value of your gift voucher for any ticket type online, or instore on food, drink or zoo shop purchases.

What happens to any residual amount on my gift voucher after I’ve made an online purchase?
You can redeem the remaining value of your gift voucher instore on food, drink or zoo shop purchases by scanning the QR code on your email at the checkout. You can also use remaining funds for any ticket purchase online by entering the gift voucher code in the voucher code field at the checkout.

I haven’t received my gift voucher via email, what do I do?
Once you have completed your transaction online, your gift voucher will be sent to your nominated email address. If you don’t receive an email or have any queries, please contact tickets@sydneyzoo.com or call our support line at 02 7202 2560.

How long is my gift voucher valid for?
All gift vouchers are valid for 3 years from purchase date. Refer to your gift voucher for your exact expiry date.

How do I check the balance of my card?
Please contact tickets@sydneyzoo.com, call our support line on 02 7202 2560 or ask our staff at the information desk.

What animals will we be able to visit at Sydney Zoo?
Meet a range of exotic and Australian species. Click here to see the animals you’ll be able to visit at Sydney Zoo.

Does Sydney Zoo offer animal encounters/experiences?
Yes! You can now get even closer to our animals with new encounters and the popular Mini Zookeeper For a Day program for kids aged 7-13 years old. Click here to find out more.

Are your experiences COVID safe?
Yes, we are following guidelines as outlined by the government.

I’m a member, do I get a discount?
Yes, members save 10% on all encounter and Mini Keeper program bookings.

Where is Sydney Zoo located?
We are located on the Great Western Highway at Bungarribee, near Eastern Creek. Our official address is 700 Great Western Highway, Bungarribee, NSW 2767.

How do I get to Sydney Zoo?
We will be accessible by car or public transport. We have excellent access to the M4 and M7 Motorways and will offer on-site parking. 

How much is parking?
All parking at Sydney Zoo is FREE in our on-site car park.

What are your opening hours?
We are open every day from 9am – 5pm.

Can I leave the zoo and re-enter on the same day?
Yes you can! See our zoo entrance or zoo shop team to get a re-entry stamp on your hand before you exit. You can then re-enter by showing the stamp at the zoo entrance. Re-entry is not allowed unless you have a stamp.

Is the zoo suitable for guests with a disability?
Sydney Zoo is 100% accessible – there will be no part of the Zoo that is off-limits to those in wheelchairs or those who require walking assistance. We’ve also made sure we’ve included wide pathways that span across the Zoo.

Do you offer prams or wheel chairs for hire?
We offer pram and wheel chair hire at the prices listed below. Give us a call on 02 7202 2560 ahead of your visit to organise.

Stroller Hire proudly supported by Baby Jogger.

$15 plus $20 refundable deposit.

Wheelchair Hire proudly supported by Sunrise Medical.

Free plus $50 refundable deposit.

Electric Mobility Scooter proudly supported by Sunrise Medical.

$20 per day plus $80 refundable deposit.

The weight limit on scooters is 135kg based on manufacturer’s instructions. The hire of a mobility scooter is only available to persons with limited or restricted mobility i.e. a person who is not capable of walking large distances due to a medical condition, an injury, pregnancy, obesity or advancing age.

Sydney Zoo offers high quality mobility devices for hire from our information desk at the zoo entrance, subject to availability. Photo identification is required. For advanced bookings, please contact our reservations team at 02 7202 2560 as availability is limited.

How do I get a job at Sydney Zoo?
We’re so excited to see so many people interested in working at our zoo! The best way to get a job is by checking our careers page and applying directly for any available positions. With so much interest, unfortunately we cannot accept job applications via email or social media messages for roles that aren’t currently advertised.
Please see our careers page for any current job offerings and information on how to apply to work at the Zoo. All available jobs are listed on our website and Facebook page.

Will Sydney Zoo offer volunteer and work placement opportunities?
We will offer a range of positions, both skilled and unskilled. We will be looking to put on volunteer and work placement opportunities in future, please keep an eye on our Facebook page and the careers page on our website for more information.

What course/s should I study if I want to work as a Zookeeper at Sydney Zoo?
The minimum requirement to work with our animals is Certificate III in Captive Animals. From there, you can go on to complete higher certificates or a university degree in Zoology or Animal Science.

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