How do I renew my membership?
All primary account holders will receive a notification via email and the member portal 30 days out from the Membership expiry date. Simply log in to your member portal during the last 30 days of your current membership and follow the prompts to renew.

Why have you increased the price of memberships?
Our Grand Opening special pricing promotion has now ended. Our annual membership represents great value and includes benefits like unlimited entry, FREE parking, 10% off food and retail purchases and exclusive member events and offers.

Why have you stopped the option to pay a membership monthly?
The option to pay monthly was part of our Grand Opening pricing promotion and has now ended. We still offer our annual memberships for a simple one-off payment so you can continue to enjoy all the benefits of being a Sydney Zoo member including unlimited entry, FREE parking, 10% off food and retail purchases and exclusive member events and offers.

When will my renewed membership take effect?
Your renewed membership will take effect from the date of purchase. Any days remaining on your current membership will be added.

What happens if I do nothing?
If you do not renew your membership, you will still be able to visit Sydney Zoo and enjoy your member benefits until your membership period has ended (you can check this date in the member portal on your Digital Ticket). Your membership will then become inactive.

How do I cancel?
There is no need to cancel, simply do not renew your membership and it will become inactive after your membership period has passed.

How do I add or remove someone from my membership?
Please email members@sydneyzoo.com and one of our friendly team members will assist you.

My infant has now become a child, how can I update my membership?
Our system will automatically recognise your child’s birthday and upgrade them to a child during the membership renewal process. If you have any questions, please email our friendly team at members@sydneyzoo.com.

My child turns 3 during the new membership period, should I purchase an infant or child membership?
The membership should be purchased based on your infant's current age. This will be valid for the whole year. Next time your membership is up for renewal the age of your child will be assessed and the correct membership type will be offered.

My child turns 16 during the new membership period, should I purchase child or adult membership?
The membership should be purchased based on your child's current age. This will be valid for the whole year. Next time your membership is up for renewal the age of your child will be assessed and the correct membership type will be offered.

When will my card be charged?
Your card will be charged on the day you renew your membership. Any days remaining on your current membership will be added to your new membership.

Can I add another member later?
You are welcome to purchase additional memberships on SydneyZoo.com but we cannot add members to an existing membership at a later date. If you need to change the names or setup of your existing membership, please contact us before renewing.

Are memberships transferable?
Memberships are not transferable. If you need to change the names or setup of your existing membership, please contact us before renewing.

Why do you securely store my credit card details?
We securely encrypt your payment details for the purpose of annual rebilling, as per the membership terms and conditions. You can delete your payment details via the Member portal at any time, which will cancel future automatic membership renewals.

Can I use a gift voucher to pay for my new membership?
Yes! Simply log in to the member portal and follow the prompts to renew. You can then add your gift voucher code to the cart at checkout.

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