Sydney Zoo Pty Ltd (ABN 55 168 970 090) (Sydney Zoo, we, us and our) is committed to protecting your privacy. We abide by the Privacy Act 1988 (Cth) (Privacy Act), including its 13 Australian Privacy Principles.
• how we collect, store, use, disclose and otherwise handle (process) your personal information (as defined in the Privacy Act); and
• your rights in relation to your personal information held by Sydney Zoo.
When we engage with you, we usually need to collect your basic personal information such as your name and contact details. If we can’t collect this information, we may not be able to provide with the service or product you are seeking (such as process your ticket purchase, accept or manage your membership application or provide you with membership benefits). In some general circumstances, you can choose whether to provide your personal information (such as when calling us with a general enquiry).
2. Personal information we collect
Information collected from Sydney Zoo entry, donations and promotions
We may collect your personal information in person, from our website, by telephone and other means when you:
Information collected from our website and networks
When you view our website or use our wifi networks, we may collect the following information:
We may also use “cookies” to:
If you wish to disable or remove cookies, please see the “Help” section of your browser or mobile device. Each browser or device handles the management of cookies differently, so you will need to refer to your appropriate “Help” documentation. However, as mentioned, cookies are essential for certain features of our websites to work properly.
Information collected from social media
We also use social media platforms and other interactive online forums through which we promote and provide our products and services. We may process personal information you disclose through such forums. However, such information may also be read, collected and used by other users, the actions of whom we cannot control and for whom we take no responsibility.
Information collected during telephone calls
Sydney Zoo records incoming and outgoing calls for quality, record-keeping and training purposes.
You may opt out of your call with us being recorded by advising our customer service representative at the start of your call, in which case they will cease recording.
3. Why we process your personal information
Sydney Zoo may process your personal information if it is reasonably necessary for the purposes of carrying out our business and operations, including to:
We do our best to send or show you marketing and promotions that we think will be relevant and useful to you. We understand that you may want to change what marketing and promotions communications you receive from us, or stop receiving some or all of them. In the event you do not wish to receive such marketing and promotions communications, you can opt-out using the unsubscribe mechanism contained in the communication, by logging in to your account or membership with us to update your communication preferences, or by contacting us using the contact details below.
4. Disclosure and sharing of personal information
Sydney Zoo may disclose your personal information:
Some of the third parties to whom we disclose your personal information may be located outside Australia. For example, we may transfer your personal information to third party data centre providers and server infrastructure located outside Australia. The location of these third parties will depend on the circumstances.
5. Security and confidentiality
We take reasonable steps, including by maintaining organisational and technical measures, to protect your personal information from misuse, interference and loss and from unauthorised access, modification and disclosure. Your personal information is stored in a secure environment protected by physical and logical security measures and is designed to be accessed only by authorised personnel. However, because of the nature of the internet, we cannot guarantee that your personal information is totally protected from hackers, viruses or misuse. Our websites use security encrypted response forms when personal and financial details are requested.
We will destroy or de-identify your personal information in accordance with Sydney Zoo policies and guidelines if we no longer need it for the purposes for which it was collected, unless we are otherwise required or authorised by law to retain the information.
6. Your rights
You have the right to access and correct your personal information held by Sydney Zoo.
Please contact us via our contact information below if you:
You will be required to provide proof of your identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected. We may charge you a reasonable administration fee reflecting the costs to us for providing access in accordance with your request. Where you have raised a concern or complaint regarding your privacy, we will endeavour to respond within 28 days of receiving your request. If we refuse to provide access to, or allow correction of your personal information, we will notify you in writing setting out a written explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the mechanisms to complain about the refusal.
In the event you are dissatisfied with the outcome of your request, or if you still have any concerns about your privacy, you may contact the Office of the Australian Information Commissioner.
7. Contact information
Phone: 1800 843 966
PO Box 40
Doonside NSW 2767
8. Changes to this policy
This Privacy Collection Statement gives you an overview of the personal information Sydney Zoo may collect from you in relation to your ticket, membership or gift voucher purchase, why we collect it and how we may process this information.
2. Who is collecting your personal information?
Your personal information is being collected by Sydney Zoo Pty Ltd (ABN 55 168 970 090) (Sydney Zoo, we, us and our).
3. Collection of your personal information
We collect your personal information when you or a third party acting on your behalf:
We may also collect your personal information from our third party partners we have an arrangement with to market their and our events, products and services.
4. Why do we collect your personal information?
Sydney Zoo collects your personal information for a number of purposes. Generally this is so we can provide you with the events, products and services you have requested, and to engage with you in relation to those things. This may include to:
5. What happens if you do not provide your personal information?
If we cannot collect your personal information as described above, we will not be able to process your (online) ticket, membership or (online) gift voucher purchase. We need to collect at least your basic personal information such as your name and contact details in order to process your purchase and, in the case of membership and annual passes, we need your photograph for your pass for verification purposes when you use the pass to visit Sydney Zoo.
6.Who do we disclose your personal information to?
Sydney Zoo may disclose your personal information:
7. Overseas disclosure of your personal information
We are located in Australia and will generally process your personal information in Australia. However we are also likely to disclose your personal information to third parties located in countries outside Australia, including where our third party technology and other service providers are located overseas. The location of these third parties will depend on the circumstances.
8. Access and correction of your personal information
9. Privacy queries and complaints
Last updated September 2023.
All encounter participants must:
Please note: your booking is not confirmed until the indemnity form is signed.