Please note this encounter time is subject to change due to exhibit maintenance.

• Encounter booking does not include zoo entry. A member return booking or online day ticket is required.
  
• Minimum age of 4 years old. All children must be comfortable in the presence of animals. 
• koala encounters are held up to twice per day at 11:15am and 2:30pm for a maximum group size of 4.
• Each participant up to 16 years must be accompanied by a paid participating adult (1 adult per each child). All participants up to 18 years must have an adult or guardian present at check-in to sign and acknowledge the waiver form.
• While we are committed to providing inclusive experiences for all guests, certain close-contact animal encounters may not be suitable for every individual due to safety, welfare, or operational considerations. A safety checklist is required to be completed by all visitors on arrival. We encourage visitors, carers, and support workers to communicate any needs or concerns with our staff so we can provide the most inclusive experience possible. Sydney Zoo staff reserve the right to cancel any booking or encounter on an assessed risk or duty of care basis for visitors, animals or staff. In this event, your encounter booking may be rescheduled, credited or refunded. 
• Encounter bookings are non-refundable. Any changes to your booking must be made at least 7 days prior to your visit date. Please call us on 02 7202 2560.
• Unfortunately, this encounter is not suitable for people with a disability or compromised mobility. Please call us on 02 7202 2560 to discuss what other encounters may be suitable.
• Please check in at the information desk at the zoo entrance at least 30 minutes prior to your scheduled encounter time. Encounters go ahead on time as scheduled.
• The encounter runs in all weather conditions. We recommend wet weather attire on wet days. Sydney Zoo reserves the right to cancel the encounter in extreme weather conditions. A reschedule date will be offered based on availability. 
•  Sydney Zoo reserves the right to cancel the encounter for any unseen circumstances. A reschedule date will be offered based on availability.
• Clothing requirements: For your comfort and safety, please wear enclosed footwear suitable for varied surfaces and to provide safety in the habitat. Visually ostentatious garments (i.e. costumes, novelty hats, etc.) are not permitted. Upon check-in, staff will be required to sight the shoes worn and the full mobility of each participant to ensure the highest level of safety for the duration of the animal encounter.
• Please note that any visitors who have been impacted by government health warnings (eg recent contraction of Covid-19 or Foot and Mouth disease) are required to contact our Visitor Experience team on 02 7202 2560 prior to booking.