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Last updated Sunday 10 October

It’s time to get the kids out of the house! Sydney Zoo is excited to welcome you back from Friday 15 October. Our animals can’t wait to see you.

The welfare and safety of our guests, staff, and animals remain our top priority. In line with the latest NSW Health advice, there are some important changes at Sydney Zoo to keep the community safe. See our FAQs below when planning a visit;

FAQs

What days will Sydney Zoo be open?

Sydney Zoo will be open 9am to 5pm, 7 days a week.

Do I need to pre-book my ticket?

Yes, to manage capacity and adhere to government regulations, Sydney Zoo will only be accepting bookings made online. We will not be accepting walk-in guests at this time.

Can I buy a ticket to Sydney Zoo at the gate?

To manage capacity, no tickets will be sold at the gate. Please buy your tickets online at sydneyzoo.com

Is the ticket I purchased before lockdown still valid?  

Yes, your day pass has been automatically extended to the 14th January 2022. You should have received an email with a link for you to rebook. Please click on this link to reschedule your booking. You will need your booking reference number which can be found in your original confirmation email.

Do I need to be fully vaccinated to visit Sydney Zoo?  

In line with NSW health orders, from 15 October, anyone aged 16 or over will need to show a government-approved proof of COVID-19 vaccination or medical contraindication form upon entry to the Zoo. If you’re 16 or older, you’ll need to show evidence of your own digital certificate or immunisation history statement. For information regarding how to get proof of vaccination click here. https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/how-get-proof

How do I prove my vaccination status to visit Sydney Zoo?

Once fully vaccinated (two doses) with an approved COVID-19 vaccine, there are several options to access and share proof of COVID-19 vaccination:

• COVID-19 digital certificate can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions.

• Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov).

How to prove vaccination status for people without their Medicare card

For people without a Medicare card, call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. This can take up to 14 days to arrive.

Do I have to wear masks while walking around in the outdoor areas?

No you do not need to wear your mask outdoors, however, to enter through our admissions building and visit the Reptile & Nocturnal house, Aquarium, Boulevard Eatery and Zoo Shop all persons over 12 years of age will be required to wear a mask so please ensure you have one with you. Our COVID marshals will be checking for mask compliance in indoor areas.

Do my kids have to wear a mask?

Mask wearing in children is not mandated by the government for under 12 years old, and will not be enforced unless 1.5 metre distance cannot be maintained at all times. This includes encounters where we would prefer all participants to wear masks for the safety of our team, animals and guests.

Can I visit the zoo if I have an exemption for wearing a face-covering/mask?

You will be required to show your mask exemption to our friendly staff who will issue you a wristband at our Information Desk. This prevents other staff from questioning you as we try to ensure the safety of all our guests, particularly in our indoor habitats, food and beverage outlets and Zoo Shop, where wearing a mask is mandated.

Can I visit the zoo if I have an exemption for a COVID-19 vaccination?

If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.

I have had COVID and therefore cannot get a vaccine. Can I visit Sydney Zoo?

As per the Health Order (COVID-19 Self-Isolation) Order (No 3) 2021 you would have been provided with a Covid-19 Vaccine Medical Contraindication form after being cleared of the symptoms of Covid-19 and must carry and provide evidence of the notice for inspection.

Will equipment hire still be available? 

Strollers and wheelchairs will continue to be available. We maintain regular sanitization of all of these items.

Will you have keeper talks?

No, we will not be offering Keeper talks at this time.

I am a member, will my membership be extended?

Yes, we are providing our members an extension of 157 days for the time the zoo was closed. Your membership has been automatically updated.

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