We're COVID Safe and open every day.

Come connect with our beautiful animals in our wide, open spaces and fresh air. The animals would love to see you!

Please follow our covid safe practices to ensure everyone has a great day at Sydney Zoo:

  • Guests should practice social distancing and remain 1.5 metres from others.
  • Guests must continue to check-in using the Service NSW app on arrival.

All tickets (including membership visits) must be pre-purchased.
As a predominantly outdoor venue, Sydney Zoo remains a safe place to enjoy the outdoors and connect with wildlife. All members and guests are required to practice safe social distancing and follow the direction of our COVID Safety Marshalls.

What can you expect while visiting Sydney Zoo:

As a predominantly outdoor venue with plenty of space and fresh air, Sydney Zoo is a low-risk place to enjoy with your family and friends. We have put additional measures in place to allow for social distancing, improved hygiene and to ensure the safety of our animals, visitors and staff.

  • We are limiting the number of guests per day (capacity limits include daily member limits) and regulating the number of guests entering the zoo per hour.
  • All guests must pre-book a ticket either online or contact our team for help if you cannot buy your tickets online. Plan your visit and book ahead to avoid missing out
  • Members need to register their visit via the member portal
  • The eatery and cafes remain open with a limited number of indoor seats available. Our normal menu is available for takeaway purchases and can be eaten at one of the many picnic tables throughout the zoo, which are regularly sanitised.
  • We have increased cleaning schedules and have placed hand sanitising stations around the zoo

Want to know more? Check out our FAQ below.

FAQ

We’re open every day. All tickets (including membership visits) must be pre-purchased online.

You can save up to 15% when you purchase online at SydneyZoo.com. Contact our team for help if you cannot buy your tickets online.

We have staggered arrival times throughout the day to aid in social distancing. The arrival time you select is the time you should arrive at the zoo between. There are no limits on how long you can stay at the zoo once you arrive.

Yes, you can reschedule up until 11.59 pm the day before your visit date. Simply click here and enter your name and the reservation number from your email and select another available date.
If you are a member who cannot make your booked date, please log in to the member portal to reschedule so that your place can be made available for others to visit.

Absolutely! We have extended all vouchers, promo codes, tickets and memberships by three months. This has been automatically applied and you do not need to do anything to activate the extension.

As a valued zoo member we apologise for any impact our closure had. We have extended your membership with 3 months to cover the period we were closed. You don’t need to get in touch with us to arrange this, we have automatically applied this to your membership which will now be valid for 15 months.

As a valued zoo member we apologise for any impact our closure had. While the zoo was closed, we paused your monthly payments.

Our Zoo Shop will remain open and staff will be monitoring the number of people inside at any time. A fast and direct exit is also available to accommodate social distancing.

The eatery and cafes remain open with a limited number of indoor seats available. Our normal menu is available for takeaway purchase and can be eaten at one of the many picnic tables throughout the zoo, which are regularly cleaned.

We have a limited number of prams and wheelchairs for hire at the prices listed below. All prams and wheelchairs are sanitised after every use. Please call 02 7202 2560 ahead of your visit to book.
Stroller Hire proudly supported by Baby Jogger.
$15 plus $20 refundable deposit.
Wheelchair Hire proudly supported by Sunrise Medical.
Free plus $50 refundable deposit.

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